Refund policy

At Feral and Free Outdoors, every single piece of gear and apparel is custom-made to order just for you! Because we utilize fully automated print-on-demand fulfillment to get your items into production as quickly as possible, we adhere to the following strict guidelines regarding changes, cancellations, and returns.


Order Cancellations & Modifications

Because our order fulfillment process is entirely automated, orders are sent immediately to our printing partners and cannot be canceled, modified, or refunded once placed.
  • Please review your cart contents, sizing choices, and shipping information thoroughly before completing your purchase. Once checkout is finished, the order is locked in.

Damaged, Defective, or Incorrect Items

Your satisfaction is our top priority. If your item arrives damaged, has a clear manufacturing or print defect, or if we accidentally sent you the wrong item or size, we will make it right immediately!
  • What to do: Contact us at order@feralandfree.us within 30 days of your package being delivered.
  • What to include: Please provide your Order Number and attach a few clear photos showing the damage, print error, or incorrect sizing tag.
  • The Resolution: Once verified, we will arrange for a brand-new replacement to be printed and shipped to you at no extra cost. You do not need to ship the defective item back to us.

Exchanges & Buyer's Remorse

Because each product is uniquely printed only after it is purchased, we do not accept returns or exchanges if you order the wrong size, choose the wrong color, or change your mind.
  • We provide highly detailed sizing charts on every product page. Please review these measurements carefully before placing your order to ensure a perfect fit for your little one's outdoor adventures.

Incorrect Shipping Addresses & Undeliverable Packages

Please double-check your shipping address during checkout.
  • If a package is returned to our printing partner's facility due to an invalid address or an incomplete delivery attempt, the buyer will be responsible for the cost of re-shipping the item to a corrected address.
  • Unclaimed or undeliverable packages are eventually donated by our fulfillment partners and are not eligible for a refund.